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CHAPTER 1: An Introduction to Alternative Dispute Resolution @ Page 1 - 24 CHAPTER 2: Basic Factors Affecting the Negotiation Process @ Page 25 - 103 CHAPTER 3: The Negotiation Stages @ Page 104 - 227 CHAPTER 4: Negotiating Games/Techniques @ Page 228 - 284 CHAPTER 5: Negotiation Ethics @ Page 285 - 314 CHAPTER 6: The Nature of Mediation @ Page 315 - 420 CHAPTER 7: Legal and Public Policy Issues in Mediation @ Page 421 - 551 CHAPTER 8: Common Applications of Mediation @ Page 552 - 631 CHAPTER 9: Introduction: The Many Faces of Arbitration @ Page 632 - 664 CHAPTER 10: Arbitration Preemption and the Decreasing Relevance of State Arbitration Law @ Page 665 - 738 CHAPTER 11: The DIstinctive and Different Roles of the Arbitrator and the Court @ Page 739 - 840 CHAPTER 12: Universal Arbitration of All types of Disputes @ Page 841 - 900 CHAPTER 13: Arbitration Procedure: Informality and Party Autonomy @ Page 901 - 987 CHAPTER 14: Court-Annexed Alternatives @ Page 988 - 1106 CHAPTER 15: Agency-Annexed ADR @ Page 1107 - 1147