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Summary

CHAPTER 1: Conflict and Dispute Resolution @ Page 1 CHAPTER 2: Negotiation @ Page 41 CHAPTER 3: Mediation @ Page 75 CHAPTER 4: Collaborative Practice @ Page 121 CHAPTER 5: Complaints @ Page 155 CHAPTER 6: Advisory and Determinative Processes @ Page 189 CHAPTER 7: Skills @ Page 239 CHAPTER 8: Court-based ADR @ Page 295 CHAPTER 9: ADR Outside the Courts @ Page 351 CHAPTER 10: ADR and Technology @ Page 383 CHAPTER 11: Obligations in ADR and Enforcing ADR Outcomes @ Page 419 CHAPTER 12: Confidentiallity, Admissibility and ADR Practitioner Liability in ADR @ Page 477 CHAPTER 13: Dispute System Design @ Page 527 CHAPTER 14: Accreditation @ Page 569 CHAPTER 15: Future Trends @ Page 601