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Summary

CHAPTER 1: Introduction @ Page 1 - 17 CHAPTER 2: Negotiation @ Page 18 - 75 CHAPTER 3: Mediation @ Page 76 - 161 CHAPTER 4: Arbitration @ Page 162 - 241 CHAPTER 5: Dispute Resolution in the Court System @ Page 242 - 269 CHAPTER 6: Hybrid Dispute Resolution Procedures @ Page 270 - 290